Willian Domingues is the CIO at Tempo, he graduated from Babson College with a degree in Computer Science and an MBA in Innovation and Technology.

Willian currently finalising another MBA in Artificial Intelligence. I have specialisations in various technology verticals, including Digital Platforms at MIT and Project and Risk Management in Technology, his talk “From Service to Insight: Generative AI and Automated Decision-Making” will present how Generative AI is being used to revolutionize customer service and support for our providers, emphasizing a project that utilizes multiple advanced AI technologies

The session will explore the development of a system that not only responds to inquiries but also learns from interactions to make informed decisions and analyzes complex contractual contexts, continuously improving the service provided. Willian will cover the entire process from ideation to achieving ROI and financial objectives